Sheriee at the front desk was wonderful and patient. She answered all of our questions and helped us find the right room. I would say she was the best customer service representative I’ve ever had the pleasure of dealing with. They will have my business from now on as opposed to the Hampton inn and suites.

One of the few hotels that actually keeps their pool WARM and the spa tub not too hot. Very clean rooms and common areas, decent breakfast with eggs, sausage, biscuits n gravy (although the biscuits were stale), a waffle maker, juice, coffee... Quiet during the week. Thanks for a great stay!

The location of the hotel is great. It's in an upscale area with some good restaurants nearby. Conveniently located so that there is shopping and other amenities close by. The hotel is located just off I-65 so that it is very accessible to travelers. We have stayed here a couple of times, the first time our room was on one of the upper floors. During that stay, the room was very clean and had a fresh odor when you walked into the room. Inviting is a word that comes to mind. The second time when I walked into the room, I was met with the overwhelming odor of pet food. I know, the hotel is pet friendly with an extra $150/ night fee for animals, I suspect if you asked, they would say the money is to pay for the "deep clean", but I think they must be pocketing the money or something like that. The room we stayed in the second night was not clean. The bathroom had hair on the floor, maybe human, maybe animal, I didn't get it analyzed, but judging by the odors in the room, I"m guessing animal. I can only imagine what's in the carpet. Then I think, well that's OK, cause the pets probably been sleeping on the pillow I'm going to sleep on, so why complain about a little thing like animal hair on the bathroom floor. I could rant some more, but it wouldn't help. Needless to say, even with the extra fees, you can tell the hotel is pet friendly. So if pet odors and the little things they leave behind create problems for you, stay somewhere else. But if staying where pets are welcomed, albeit with an additional fee, is your thing, then this is the place for you.

GREAT LOCATION! I HIGHLY recommend this hotel for anyone staying in the greater Nashville area. It is ideally located within several restaurants within a very short walk. It’s a very safe location as well. We recently stayed a month during September. The staff was absolutely amazing and very accommodating. So much so that I would love to mention a few by name as they really shined during our stay. Madison the manager was extremely professional as well as Sherice, Brittany, Mary & Layla at the front desk. There was a very sweet lady doing the breakfast that was always cheerful and always greeted me. As an ambassador of Marriott Bonvoy, we have had many stays throughout the Marriott brands in many locations. This property has gained itself among my top three favorite locations. I want to thank you all, including any others that I was not able to mention for an amazing stay. You all made it a very comfortable and enjoyable experience for my family and I.

I recently stayed at this hotel and had a very comfortable experience overall. The bed was comfortable, with a good quality sheets that made for a great night’s sleep. The suite was very spacious, with two rooms, which provided plenty of space to relax. The kitchen area convenient, perfect for longer stays or preparing quick meals. I really appreciated the daily room service — everything was consistently clean and well. Definitely will stay again.

Mago and Ruby are the reason I’ll come back. From day one, they make you feel like family at the breakfast table. I stayed here a month and they always started my day off right with a smile and quick conversation. They work hard! Housekeeping was excellent as well. I had them come only upon request as I had a 90lb German shepherd with me but they would check in to replenish linens and take the trash. The location is perfect.

Enjoyed our stay. Another beautiful hotel, so clean the staff was the best. They went over and beyond the rooms are so clean. I had a wonderful time

Cannot speak highly enough of Sheriee for what I consider exemplary customer service. After checking in, an issue with the AC unit was noted. With 95F type weather for 4 days, we needed a solution at 9pm. Her quick thinking, taking into account we had two children with us was above any of our expectations. After confirming no AC fix, she juggled rooms to ensure we had an equivalent room made available and allowed us to move immediately. This is what keeps people coming back to a certain location or brand. You're lucky to have Sheriee on your staff. Cheers!

The hotel common areas invluding hallways were uncomfortably hot, not warm but hot, the laundry room was a sauna, even after leaving the door ajar with a chair. AC in our friends room was broken after complaining 3 separate times they were moved to a new room the last night. Our TV in the 1 bedroom suite didn't work and nobody showed up to inspect even after 3 separate notices. The ladies during the breakfast times were incredible, so attentive, breakfast was great, honestly I was surprised, waffles were good and they offered a great variety. The area was superb, beautiful, felt safe, very clean. The Handel's Ice Cream shop around the corner is a must! We would consider this if we return to Nashville and hope AC issues are better.

This was the 3rd stop on a 10 day vacation. Stayed here 2 nights. We will definitely be back. Staff was awesome. Front desk checking in on Monday night was great. She gave me her name and I forgot it already but you can check the schedule. And your sales manager Tuesday was awesome got to talk w her outside during your host hour. Keep up the good work.