Older Hampton. Somewhat on highway side. They’re doing construction in the rooms next to mine and it’s very loud in the morning. Most reputable hotel operators would block off rooms adjacent to construction areas. Internet speeds here are garbage.

The recently renovated accommodations are commendable. The staff consistently provides exceptional service, and the breakfast offerings are excellent. This establishment will be my preferred choice for all future visits to Franklin.

I’m a longtime guest of this location and I’ve always been pleased with my stays. However the past few times I’ve stayed there the service has just been awful and I can no longer hold my tongue. It is always the same woman who is just so unpleasant to deal with. Laila I think her name is. She works at the reception area. She is very rude, talks poorly about the people around her (including the owner of the hotel) and acts like she can’t be bothered to help guests. I was there this past week and needed a few things such as towels, housekeeping, etc. When I asked for her help she just rolled her eyes at me at handed me the items I requested while huffing and puffing because she had to get out of her chair and leave her friend (who was sitting on the floor behind the desk) so she could help me. After the items were handed to me I went to get coffee which is located at the front desk. I could hear her and her friend, who I later learned is the breakfast associate, talk about me and other guests in the lobby. They were also talking badly and laughing about construction people in the hotel who couldn’t speak English. It was embarrassing and so unprofessional. The management/owner should be ashamed that they allow someone like this to welcome their guests for their stay. I also don’t understand why she sits in a chair that is so low you can’t see her when you first walk in. This isn’t a motel. It’s a nice hotel that used to have high standards. The rest of the staff is really great and accommodating but I’m afraid I can’t continue to stay there any longer while this very rude receptionist still works at the front desk and is allowed to treat people terribly. I will take my business elsewhere from now on.

Very friendly and helpful staff. Clean room and good comp breakfast. Recommended as a good place to stay in that area. I will be going back.

Under construction. On one week stay TV indicated I was a different person each night. The next week, tv didn't work at all. They came looked and shrugged their shoulders. Convenient location, but thats about all I can say good about it. Maybe I should stop making Paris richer.

We stopped in to rest after a roadtrip with a family of 6. The Front Desk manager Kelly went above and beyond to ensure that felt comfortable in our rooms and had everything we needed. Breakfast was hot and delicious. We even took coffee to go to finish our roadtrip. Thank you so much, Kelly and Hampton Inn, for your excellent service.

Booked a king online and was told by staff that they had overbooked me and that the king was not actually available. I had already been charged but the team really took care of me. That night they discounted the rate by almost half. The next day they got me in a king, though not the king I wanted with the suite they still got me in and again lowered the rate. The staff was friendly and very capable of helping to which they all did dedicatedly. What a lovely experience beginning to end. Thank you so much!!

Was not happy with our stay. Not up to par with other Hampton's I've been to. Toilet whistled when flushed. TV kept going out. Not a big variety of channels. No place to hang wet towels, only the hook on the door.

Outstanding! Definitely looking forward to another stay here. Friendly staff, very comfortable, great value, awesome location and the best breakfast.

We stayed one night at the Cool Springs location. This was the nicest Hampton Inn we have ever stayed. The room was fresh and clean. We arrived late with our two dogs and were immediately greeted. Staff, both overnight and morning were friendly and helpful. I was surprised to learn that the property is one of the oldest Hampton Inns! The lobby and rooms were updated giving the feeling of a newer property! VERY WELCOMING!