My spouse and I were racing about the quality of the hotel. The rooms were extremely comfortable, a great size, well maintained, and the AC worked without turning off. The bar had a great selection, the lobby was comfortable, there was ample parking. We will actively seek out returning here if we are in the area.

I had an exceptional stay at the Hilton Franklin at Cool Springs, and what truly made the experience unforgettable was the incredible staff. Anna Grace went above and beyond from the moment I arrived—welcoming, attentive, and genuinely invested in making sure everything was perfect. Graham brought a level of professionalism and ease that made every interaction seamless. Mackenzie was an absolute standout—detail-oriented, thoughtful, and always one step ahead, anticipating needs before I even had to ask. And Torrie tied it all together with such warmth and grace—it felt less like a hotel stay and more like being taken care of by people who truly care. Such a good vibe. The hotel itself is beautiful, clean, and well-located, but it’s this team that elevates it to another level. You can feel the culture of excellence and hospitality in every interaction. Highly recommend staying here—especially if you appreciate top-tier service done right. I’ll definitely be back.

Staff and cleaning crew were courteous and helpful. The restaurant had a great breakfast. Bring your appetite if you enjoy a buffet there wasn’t a lot to choose from but plenty of fresh protein and quality food available. The eggs, bacon and sausage were delicious. The coffee was good. The service in the restaurant was good also The water pressure in the shower was great. The shower was nice. Great location to Nashville and surrounding areas.

Our team recently stayed for three nights while hosting our annual Safe Life sales meeting, and the experience was exceptional from start to finish. Every detail was handled with care. The check-in process was smooth, the meeting spaces were well prepared, and the food was consistently excellent. The hotel rooms were comfortable and well maintained, and the location made everything easy and convenient for our group. What truly stood out, though, was the people. From the front desk team to the meeting staff, housekeeping, and food service, every interaction was met with warm smiles and genuine attentiveness. The team members who cleaned my room each day did an outstanding job, and the hospitality we experienced throughout the stay made a lasting impression on our entire group. Thank you to the entire staff for making our annual meeting such a success. We look forward to returning in the future.

I stayed here NYE 2025 for a couple nights. It is a beautiful hotel with lots of space for conferences. They have a delicious restaurant on the ground floor in the lobby! I encountered some wonderful people here too! Overall, I would say this property is situated well for conferences and for stays for business, but not so much family vacations. This is my second stay here and I would prefer not staying here again. The over all experience had nice touches but was quite frustrating. The one room I stayed in, I could not get the a/c to lower below 67 degrees for two days. This was miserable! After an engineer changed the a/c filter, the issue persisted even with it being 44 degrees outside. When I asked for another room, they sent a cart and said to move to another room on the 4th floor. The executive floor lounge that would typically host breakfast and evening appetizers was closed –this was not previously mentioned until check-in. It is also closed Friday-Sunday and major holidays. They did give ‘food and beverage’ credits for the days the lounge was closed, but they were not fully itemized on the bill when I checked out. The last day breakfast cost was visibly different than the prior days breakfasts, but the food was the same. They probably do this so they can change it if it is not an absolute cost amount –this is an underhanded way of doing business! I was impressed with the room views of the 8th floor, the people I met that worked here and others staying here. But this was not a relaxing and enjoyable trip!

Our company held its annual banquet at the Hilton here this morning, and this was my first time visiting the hotel near Nashville. I was impressed all around. From the food to the conference center and everything in between, the experience was excellent. The staff was genuinely friendly and attentive throughout the event. The facilities were clean, well maintained, and clearly well managed. It worked perfectly for a professional company event, but you can also tell this would be a great option for a family getaway as well. Everything felt organized, comfortable, and easy. You really cannot go wrong with the Hilton, whether it is for a business function or a personal stay. Five stars all around.

Excellent location in a good spot between Nashville and Downtown Franklin. Rooms are standard and generally updated. Anna at the front desk took excellent care of our group make plans in Franklin and dinner reservations. Even booked a car service for us to get around for the evening. Our server already knew our names and said they were expecting us per Anna’s advance call. A superb touch reminiscent of the Ritz. Housekeeping could use a little improvement as our rooms were haphazardly tided each day. I would recommend this hotel to anyone wanting to enjoy Franklin outside the hustle of downtown Nashville

Nice hotel in a corporate area. Quiet and has a low key, cool vibe. Friendly and helpful staff. Appears to be mainly business travelers. Rooms are well appointed and the shower was great. It is a little nestled away in a pretty area, so it takes a few turns to get to it from the interstate.

This was a good experience overall however and here is the good and bad- Good is that it’s a very clean and nice hotel. We enjoyed our stay. That being said there shouldn’t be much bad right? The bad was pretty bad: -We got in late and checked in. The front desk lady was very rude because we “hadn’t been answering her calls”. Uhh our flight got delayed and we were on an airplane. That was not a very welcome entrance to our trip. - The shower pressure is awful. I like a good shower so this was a little bit of a bummer for such a nice hotel - the WORST is that we entered our room(536) and noticed a very strange and gross smell. We got in to late we were tired and just went to bed. I smelled that smell all night and it was a smell I hadn’t ever smelled before. The next day when wr got back to our hotel I laid in bed and the smell was still there. I started sniffing around and found out it was the mattress that smelled like one of the worst things I’ve ever smelled. My wife and I were pretty disgusted and we are fairly concerned for what may have happened in that bed… I went down and the guy was receptive and moved us 2 doors down and gave us a free breakfast coupon(seems like we should’ve gotten a little more than that? Maybe a free drink?) Anyways overall a good experience but when you stay in such a nice and somewhat expensive hotel you really hope to not deal with stuff like that.

We had an extremely unfortunate check in experience this past weekend, when we arrived in town for a special family event taking place in Franklin. We booked through Booking.com and when we arrived at the property at 5pm on 10/17, we were told that our reservation had been cancelled (it was still showing as very much active in my Booking app and I had a confirmation email from less than 24 hours prior, which I showed them) and that they were sold out and had no other room to offer us. Check in time was 4 pm and less than an hour later, they claimed all rooms were accounted for and they had nothing for us. After a good deal of back and forth, my husband and I were forced to leave and find alternate accommodations. This took us two hours, since the majority of hotels were booked in the area due to the football games, concerts and other events happening. So, we sat in our car and made phone calls, looked online but the pickings were slim. Finally, we got the last room at The Conrad, in Nashville, 30 minutes away. McKayla at the front desk tried to help us find alternate accommodations but kept coming up with Hampton Inns and 2-3 star options. We booked a 4 star hotel for a reason. She called the Conrad and got me a rate of $675/nt which at triple the cost of Cool Springs, was no bargain. In the end, I booked The Conrad myself through Amex Travel and got a rate of $444. We wound up having a lovely time at The Conrad, where the staff couldn't have been more apologetic as to what happened to us at Cool Springs. I put in several calls to a manager at Cool Springs but it's now 5 days later and still no phone call back. Terrible customer service, terrible communication and a terrible excuse for overbooking their hotel and booting us to the curb. Will never recommend this property.