We came up and stayed the last week of January. The hotel is under construction, getting all new rooms and everything. There was a couple of minor hiccups that were fixed in no time Dawn that works. The front desk is amazing. She did a fantastic job helping in anything we needed. Highly recommend.

At this time STAY AWAY! They are under a major renovation and they did not tell us about any of this. Whole center portion is shut down and noisy from them working. The pool is closed. The fitness room is closed. All the floors are very dusty. None of the ice machines are hooked up. We call down to main lobby and only get a machine, not able to get a person. They are charging us full price for our room and this is a barely functioning hotel. The website says they charge for parking $12 per day and if they do with everything we have to put up with around here will be another complaint we will have. I am sure when they are done it will be nice but the rooms should be half price due to you can’t use anything around here. Not happy with stay here.

Shoutout to the staff at this hotel who went above and beyond during Nashville's ice storm. They offered displacement rates and were helpful, and customer focused throughout our stay. Note: There is a lot of work being done in the lobby (so there is no lobby at all and a good bit of loud noise throughout the day) but they made us feel comfortable while we were without electricity for a week. The rooms are a bit dated but will surely be improved with the renovations are complete. We stayed at a Homewood Suites in Brentwood for two nights when we first had to evacuate our house and had the exact opposite experience we had here—we are thankful we moved to this property until we could go home. Extra shout out to Josh and Malashyia, who both helped me sort through my invoice and add extra nights as needed and kept a smile on their faces even though the check in desk was chaos at times with so many people checking in and out.

I've never had a problem with any of the embassy suites we have stayed at. After canceling our reservation at another hotel because of the quality we decided to come here. The lady that checked us in was very friendly and kind, it was our anniversary so she gave us a little gift. The room was clean and breakfast was very good. They are doing renovations to the main lobby right now so there was a little bit of noise but that was expected and it was also posted online to make everyone aware. We didnt notice it at all in our room though. Would diffently go back and its still very close to pretty much everything in the area.

Room comfortable and clean. Reception staff very nice. Dawn was very nice and efficient. Breakfast was good. But I don’t like coming down 5 minutes early to have coffee and seeing staff eating then just coming to food station at 7:00 to light grill for omelet. Should be ready to go at 7 and maybe eat where patrons can’t see. Also maybe have a rule that clothes need to be worn on patrons. Old pajamas and gowns and see through pajamas should not be allowed. Should be appropriately dressed. I would suggest enforcing no pajamas.

Loved our stay here!! We were here for the weekend for Cheer competition and with the help of Malashyia helping us with all ours needs with no problems made our stay go so smooth. We got put in one of their newly renovated rooms and it was so spacious and nice!! The kids loved the Indoor pool and the breakfast they cooked was so delicious!! Can’t wait to book our next stay in this spring!

Stayed here a year ago for a conference. It was ok, and loved the huge room, but it was badly in need of a refresh. Because if it, I have never chosen an Embassy hotel for my own vacation stays. Returned this year for the same conference, and WOW! Renovations are underway, and my room is complete. It looks and feels super fresh and modern, with improved lighting. The ample space in the room is incredible—small little bar sink/microwave/fridge area, sitting area with table perfect for work and grabbing a bite to eat, space to work out right in the room (rarity in hotels), and a spacious bathroom and bedroom. Feels more like a high-end hotel, but at a very affordable price. Now I’ll definitely stay at an Embassy in the future when on vacation. All the staff is super attentive and pleasant, too, from the breakfast cook to the bartender to the front desk ladies.

My husband already put his experience on here, but I am going to put mine on here. They upgraded our room which was nice except for it was unnecessary it was a corner room and All they did was give us the conference room that was next-door and was attached by one single door Don’t know how much of an upgrade that is but OK couch was not comfortable at all. They gave us $15 of food because my husband gave them a five star review which they did not deserve. He immediately took it off after we saw the restaurant on the website. It said that there was steaks and fresh food flown in every day from Florida not true my speculation is maybe somebody is pocketing the difference, but it is a short group and to be honest it looks like it’s been in the 80s except for the flatscreen TVs me and the food because there is people shouting, scraping yelling. The tears were up so loud me and my husband could not talk to one another then was construction. It was not loud I did get to run the elevator all the way to the top did not get out all the way back to just because I wanted to staff was nice be here. Breakfast was amazing. excellent food with omelette it was pepper because most likely used an egg mix type situation for the omelettes but the lyrics because you need to choose your eggs they suggest if you want eggs also meat with the eggs and stingy with the meat, I got two pieces of sausage and two pieces of bacon. I don’t know anybody who eats just two pieces of bacon thankfully, it was all you can eat for the price. I expected more though yes, they had a fruit in a cold bar with muffins that you could’ve have went down to the store and get at the flying day or pilot to be in Franklin and have such cheap service is crazy also, there was kids running around screaming their head off. It was supposed to be a nice romantic weekend for me and my husband and it was not the only good thing was the pool. It did not have a harsh flow so it did not move us around too much

My stay at this hotel was absolutely exceptional! The property itself is beautiful, clean, and filled with thoughtful touches, but what truly made the experience unforgettable was the incredible service from the staff — especially Tameia, the manager. Tameia went above and beyond to make sure every part of my stay was perfect. She was professional, kind, and genuinely cared about making guests feel welcome and valued. Her attention to detail and warm personality set the tone for the entire team. Thanks to her leadership, everything ran smoothly, and the atmosphere felt both luxurious and personal. I can’t recommend this place enough — I’ll definitely be returning, and I’ll be sure to tell everyone to ask for Tameia!

I had a fantastic stay! The hospitality was truly top-notch—Megan and Melissa went above and beyond to make sure everything was perfect. Reggie and Carlos served up some absolutely delicious dishes that made the experience even better. Big thanks to the whole team for making my visit so enjoyable!