UPDATING 6/14/26 - Outrageous hospitality! We were headed hours-away to our destination when we stopped here halfway through our trip. Keeping it short here, we left a very important item here and did not realize it until we were on the road! I was able to "text" their concierge service (?) and make an inquiry. Over the course of 24 hours, I had people from the IHG brand reach out to that hotel's management, and confirm if our item was indeed there and how to get it back. I then received a call from the hotel manager the following day (within the 24 hours) saying they had found my item and could hold it for pick up or ship it to us. They held it until we traveled back, passing through at the end of our trip! The manager was very kind and the whole process just made me think so highly of this establishment! Kudos!! Quite a luxury experience for a one-night stay! My only sad point was no continental breakfast. I feel that I didn't ask beforehand either, but the little market area downstairs provides food and personal items for purchase. Free coffee provided, but breakfast is not included.

The customer Service is fabulous. Ina was amazing and the other guest service host was as well. Just super kind and professional. Rooms have full kitchen. Dove soap. Good sleeping mattress. I would stay here again!

I had an absolutely amazing experience! All the staff was very friendly especially Ina, she went above and beyond to make sure we had extra towels and bedding for my disabled brother. She was also very friendly, energetic, and ready to help whenever she needed too! I hope she gets a raise and maybe even a nice bonus! ? God Bless!

My husband & I were in town for a quick trip and we had a wonderful stay at this Candlewood Suites. The front desk ladies were incredibly sweet & helpful (I’m 8 months pregnant and they were such a joy and offered everything they could to help make me comfortable). The rooms were clean and stocked with everything we could possibly need for a quick one night stay. If I had one complaint it would be the traffic but that has nothing to do with the hotel! Overall, great stay and would definitely book again in the future !

This is such a great place to stay. The location is being right beside the interstate but also close to downtown. The service is phenomenal! I was helped by Ina and she is such a great help and joy. She's very knowledgeable and professional. She made the entire check in process easy. The room was nice and clean and comfy. The hotel is within walking distance of several restaurants making getting food easy. The internet is fast enabling me to get some much needed work completed. I will definitely stay here again and recommend to all travelers.

I have to say that my experience was 10/10 simply because of Jackie at the front desk. When I say this woman is amazing, she truly is amazing! When we checked in and got settled into our room, my daughter noticed that her bedsheets and pillows were dirty with what appeared to be makeup. It was as if the sheets were not changed. I would say this was a housekeeping issue rather than an overall hotel issue. I called the front desk and with no hesitation and with urgency, Jackie offered to switch our room. She allowed me to take a look at a couple of rooms to ensure that were satisfied and comfortable. The fact that she took the time to do this (it was the end of her shift btw) was truly awesome and my family and I were extremely grateful. She provided exceptional service and I would absolutely come back to Candlewood. The rest of the staff were also great and provided great service. 10/10.

I booked this for a quick birthday trip to visit friends and was really impressed. For the price, it was much better than expected. Pros: Modern Feel: The room felt genuinely new and updated, not just repainted. Comfort: The bed was fantastic (I slept great), and the bathroom was well-lit with plenty of supplies. Kitchenette: Very functional with a large fridge, stove, and dishwasher. Value: No breakfast, but plenty of food options nearby. Keeping the cost down was worth it. Wi-Fi: Good for streaming, though I used my hotspot for video calls. Cons: The Entrance: The driveway is small and the only way in. It is very hard to see—my friend missed it twice trying to pick me up. A second entrance or better signage is definitely needed. Highly recommended for the price. I will definitely stay here again.

I’m a Diamond Elite level member with IHG so I stay in a lot of hotels. Until now I’ve never been so moved by the service provided at any hotel that I felt compelled to write a review. Ina in particular - and frankly all of the staff - at the Candlewood Suites on Murfreesboro Rd in Franklin TN are the best of the best! I was in town for a couple of weeks to deal with a really difficult family situation and thanks to Ina this place ended up feeling like home away from home and provided a wonderful place to stay during a difficult time. The hotel is great - clean, conveniently located and comfortable. The staff went out of their way to make sure special requests were handled smoothly (like having a package delivered to me at the hotel). Thank you Ina and team for making my stay at your hotel a pleasure! I highly recommend this hotel!

Stayed at this location for 2 nights. The hotel itself is nice. They have a lobby lounge with games and pool tables. The staff was very friendly. The rooms look just like the pictures layout-wise and are great for multi-night stays or work, especially with the desk space, but cleanliness wasn’t up to par in my opinion. Bed/bedding looked good but I always bring my own disinfecting wipes and do the basics in the room - some surfaces/areas are definitely not cleaned regularly. The walls and the shower floor were the worst. A magic eraser would go a long way. Overall a decent stay and pretty good value for the money, just needs some deeper cleaning.

The front desk associates are fantastic! They have such a kind a warm team. Ina was a delight during my checkout. She had her hands full and was still able to get me checkout quickly while also wishing my loved one in the hospital well wishes. Jackie gave solid advice in a good restaurant last night. Great team here!