Hotel was clean, well kept. The rooms were nice, bathroom was a good size. Parking is a little tight if you're in a bigger truck. Staff was friendly. Would stay here again when back in town.

This is a newer HIE, and very nice. The rooms were clean and comfortable, and breakfast was good. I didn’t notice this detail before arriving, and was informed at check-in that overnight parking is in an underground garage. Not a huge deal as I was not traveling alone, but definitely not my favorite parking option at any time. Still a good option for a road trip stop, and I would stay here again in the future.

Stopped at this Holiday Inn Express & Suites in Franklin, Tennessee (Berry Farms area) on our way north and found it to be a solid, dependable place to spend the night. One big plus right away is that access from the interstate is extremely easy, which makes it a very convenient stop if you’re traveling along I-65. The hotel itself is also located in a very nice area, with the Berry Farms development nearby, so the surroundings feel clean, safe, and well maintained. In fact, we realized during this stay that we’ve actually stayed at this location twice now, so there must be something about it that keeps drawing us back when we’re passing through the area. The property itself is clean and modern, and getting to the room was easy thanks to two elevators that were both working and reasonably fast. One thing that stood out at this location is the gated parking garage underneath the hotel. It’s probably due to space constraints in the area, but it ends up being a real plus. The garage feels secure, and the elevator takes you right up to your floor. They do seem to be a little short on luggage carts. We only saw two available, and there was actually someone waiting for us to finish unloading so he could grab one. Not a huge issue, but something the hotel might want to address. The room layout was typical Holiday Inn Express, with a mini-fridge, microwave, and coffee station right as you enter. There was also a closet with an iron, ironing board, and an in-room safe, which is always good to have available. Everything in the room was clean and well organized. The bathroom had a walk-in, sliding glass door shower, which I prefer over the old tub setups. The water pressure was good, the water heated up quickly, and the shower area was spotless. One small but nice detail I noticed was that the mirror didn’t steam up, which was actually very convenient when getting ready. One small annoyance came up around 4:00 in the morning when I discovered the tissue box in the room was empty. I later learned that the hotel does not keep extra supplies like tissues stocked in the rooms, but you can call the front desk and they will bring some up. The problem is that a guest would have no way of knowing that at 4:00 AM, so I ended up just doing without. In the future I’ll probably just make sure I have extra tissues with me. The internet was also easy to establish and provided a solid connection, which is something that matters more and more when you’re traveling. Breakfast the next morning was the usual Holiday Inn Express continental breakfast, which is perfectly fine for a road trip stop. I had scrambled eggs, bacon, and one of their cinnamon rolls. They also offered things like oatmeal and biscuits and gravy along with the typical breakfast items. Overall, this was a clean, comfortable, and very convenient overnight stop, especially if you’re traveling through the Franklin area along I-65. Holiday Inn Express & Suites Franklin – Berry Farms 7100 Berry Farms Crossing Franklin, TN 37064

Fairly nice hotel whose rates are slightly lower than the other two nearby, but a lot more expensive than the cluster of hotels a few miles closer to town just off of Highway 96. Friendly staff and decent breakfast. Will likely stay there again when visiting friends in the Franklin area.

Made a reservation for our room, got to the room and pulled back the covers. There was a bedbug. We called the front desk. Someone came up with sheets and wanted us to take them. We asked if there was another room. We were told no and that the bug probably came from the dryer ( like that made it any better). We immediately packed our bags and our crying 3 year old back up and went somewhere else. Highly disappointed. We were not demanding anything special. Just somewhere clean for ourselves and child to sleep for the night after being on the road for 16 hours. Please take your business elsewhere. Complete lack of empathy and professionalism. Do better night shift.

Found a bed bug in our bed. Attempted for another room. Was told no other rooms are available. Honestly went to the next door Marriott and am in complete disbelief at how much more the Marriott provides. Our room was 210. We were also told that the bed bug probably came from the sheets AFTER a wash and dry. So watch out, all the sheets could have some. We got a refund and were told it would take a couple of days.

The hotel looks very nice. The breakfast was pretty decent, except for the powdered egg scramble. The worst part is the beds. This hotel is new and the matresses are new, and they only use extra firm matresses. I barely got any sleep during my four night stay. Also the pillows are so empty that my head went straight through the pillow. I will never stay at another Holiday Inn Express for the rest of my life. Holiday Inn should consider going to a medium mattress and buying comfortable pillows for their guest's sanity. ?

This is a beautiful property. The staff were all excellent. The rooms are very neat and clean. The mattress was just like ours at home. The complimentary breakfast was also very good. This property even has covered vehicle parking. Very nice overall. Highly recommend this property.

I have been an IHG member since 2012 and I’ve always tried to be loyal to this brand. After staying at the Barry farm location several times I am writing this review because this location has went downhill. Overall, the rooms are clean but every time I’ve stayed here in the last couple years little things have been broken Inside the room and no attention to detail. My major complaint is what has happened to their breakfast. It is sloppy, cold and temperature. No effort is being made to have a standard breakfast. There was probably 30 bananas in a basket and every one of them was brown with fruit flies flying around them. This is inexcusable for the amount of money that they charge for this hotel just because of location.

This is a great location, and a very well run hotel. The staff were friendly and competent, they know their jobs well, and care about customers. As a Platinum, I was upgraded to a better room, and am appreciative of the efforts. Would definitely stay here again (and again).