I recently stayed at the The Harpeth Hotel in downtown Franklin and had such a great experience. Originally we had only planned to stay one night, but after settling in and walking around the beautiful, historic downtown area, we realized we didn’t want to leave yet. My wife, daughter, and I were having such a good time that we decided we wanted to stay another night to really enjoy a full day exploring everything downtown Franklin has to offer. (Also a huge bonus that the hotel is dog-friendly! ?) When we decided to extend our stay, Susan at the front desk made the whole process incredibly easy. She was an absolute joy to work with and made the extension completely seamless. Her kindness and helpfulness really stood out and felt like a perfect example of the level of service the staff aims to provide. Because of that extra night, we got to spend a full day walking around downtown, soaking in the charm of Franklin, and making some really special family memories. 10/10 recommend staying here! ??

I try to stay here at least once per month. Comparable to the Ritz Carlton on many levels at a fraction the cost. Convenient to everything and I often catch sight of a celebrity or two. Attached breakfast spot is fantastic. One of my favorite places in Tennessee.

Came for 4 nights at the boutique hotel in Franklin, I had a room with balcony and single king bed. Bathroom was super nice and large walk in glass shower. There is a fitness center that was nice for a hotel gym and two Peletons. The lobby is cozy with live music and a courtyard with igloos to sit in and enjoy being outside without the elements. Food I had for our catered events was high quality and friendly staff and valet. Bonus this is a pet friendly hotel!

I have lived in Downtown Franklin for more than 15 years. I’ve walked past this building before it was a “it” thing. Tonight I decided to enjoy a room and dinner for myself. The rooms are more than excellent, please come here and enjoy all of Franklin. This hotel is boutique and unique, if you are a fan of quiet luxury, this is your place However, this is the third dinner that I have had at this restaurant and they cannot get it right- I am typically a pescatarian but occasionally I reach for lamb due to the high concentration of iron—-big mistake here… Here they oversold the “porterhouse“ lamb chops and substituted it for small store-bought 3 ounce lamb chops, which they promptly sell for $70 if that’s not bad enough I asked for a medium rare, one came exactly the other one was burnt to the bone. The side of scallop potatoes was completely burnt on the bottom when I got an exchange, the meat was not seasoned but better temperature prepared and the scallops partially cold in the center. The first two times I came for dinner, I had the salmon dish, which was bland and typical in taste- nothing to write about. My advice come here to enjoy the hotel, but please walk one or two blocks for better food. You will thank me -everything in downtown Franklin is excellent. Go to the factory or the local seafood place. You will thank me later. Staff- waitress Anastasia( excellent service and tip worthy!!) Chef - Arensha- (not with the correction in name spelling) Manager- Michelle- she did comp me 20% off for their food, I didn’t come for a reduced meal, I came for the experience. I gave it back to the waitress plus more.

We love staying at the Harpeth—beautiful rooms, kind service, and it so close to everything. The location is very walkable. The Harpeth is elegant but not stuffy, and very family friendly. At reception, August was fantastic and handled a cranky traveler ahead of us in line with grace and patience, she and the whole team are wonderful. The only changes I’d make are a few tweaks to make it more disability and elderly accessible.

My spouse and I stayed at The Harpeth back in January, and although the hotel is beautiful, the customer service we received was not as great as we expected. The staff at the time wasn't as warm and welcoming and didn't acknowledge my status with the brand. This time around, ALL the staff was absolutely amazing, especially Ivory. Ivory apologized for our previous experience and went above and beyond to make up for it, with empathetic actions and superb customer service. We will definitely be back!

10 out of 5 stars!! One of best Hilton properties that I have stayed at as a diamond member. Every employee was a first class professional from valet to front desk to room service. The hotel is beautiful and is a great venue for groups, couples or individuals. If there were things to improve to the courtyard suite (and these are minor nits) that I stayed in, I would 1. ask for a better setup for the in-room steamer. There are robe hooks in the bathroom and had there been a wall plug I could have had a perfect setup. 2. Trash cans near the sink. 3. Available iron upon request (should a guest not find the steamer adequate). 4. A mirror in the room beyond the ones in the bathroom. Again, these are minor nits as no place is perfect, but THH is close. And I will definitely be returning.

I was in Franklin for a conference somewhat nearby (held at The Factory). The Harpeth was a charming hotel that was conveniently located and within walking distance to my conference. The room was clean, stylish and updated and very comfortable and I especially enjoyed the balcony that overlooked the front of the hotel. Within easy walking distance to dining and shopping in downtown Franklin. We ordered room service for dinner one night and it was delicious and enjoyable to eat on our balcony in the cool September air. We had a Whole Foods delivery brought right to our room and that was a wonderful convenience so we had water and snacks for our stay. I would definitely stay here again the next time I visit Franklin!

My recent stay at The Harpeth Franklin Downtown was truly wonderful! The location is absolutely unbeatable, right in the heart of historic Franklin, making it so easy to walk to all the amazing shops and restaurants. The staff is friendly and helpful, from the valet to the front desk. They make guests feel welcome! Overall, The Harpeth Franklin Downtown is recommended for anyone visiting Franklin. It offers historic charm, modern comfort, and exceptional service in a prime location. A return visit is anticipated!!

One of our favorite hotels! Amazing service, beautiful lobby ambiance, delicious food, super comfortable and clean rooms! Above all, Susan has been amazing and taken great care of us! Highly recommend!!!