Amenities at Holiday Inn Franklin - Cool Springs, an IHG Hotel

Holiday Inn Franklin - Cool Springs, an IHG Hotel offers Fitness facilities, Outdoor seasonal pool, 24-hour business center, Business center, Dry cleaning/laundry services, Laundry facility - coin operated, Safe-deposit box at front desk, Smoke-free property, Free toiletries, Shower/tub combination, Premium bedding, Towels provided, Desk, Roll-in shower, Microwave, Free WiFi, Fitness equipment, Printer, Restaurant, Pets allowed with a fee, Wake-up service, Wheelchair accessible, Accessible bathtub, Shower, Toilet, Linens provided, Sofa bed, Accessible bathroom, Bathroom grab bars, In-room accessibility, Wheelchair accessible, Coffeemaker, Mini-fridge, HDTV, Television.

Location

Holiday Inn Franklin - Cool Springs, an IHG Hotel is located at 1738 Carouthers Pkwy, Brentwood.

Reviews and ratings

Holiday Inn Franklin - Cool Springs, an IHG Hotel has an average rating of 4 out of 5 based on 783 guest reviews. It holds a 3-star Stars rating.

Rooms and accommodations at Holiday Inn Franklin - Cool Springs, an IHG Hotel

  • Suite, 1 King Bed, Non-Smoking

    1 King Bed

    Suite, 1 King Bed, Non-Smoking

  • Standard Room, 1 King Bed, Accessible (Hearing Accessible)

    1 King Bed

    Standard Room, 1 King Bed, Accessible (Hearing Accessible)

  • Suite, 1 King Bed

    1 King Bed

    Suite, 1 King Bed

  • Standard Room, 2 Queen Beds, 350 Sq Ft

    2 Queen Beds

    Standard Room, 2 Queen Beds, 350 Sq Ft

  • Standard Room, 1 King Bed with Sofa bed

    1 King Bed and 1 Double Sofa Bed

    Standard Room, 1 King Bed with Sofa bed

  • Suite, 1 Twin Bed, Accessible (Mobility Roll-In Shower)

    1 Twin Bed

    Suite, 1 Twin Bed, Accessible (Mobility Roll-In Shower)

  • Suite, 1 Twin Bed, Accessible (Hearing Accessible)

    1 Twin Bed

    Suite, 1 Twin Bed, Accessible (Hearing Accessible)

  • Standard Room, 1 King Bed, Accessible (Mobility Tub)

    1 King Bed

    Standard Room, 1 King Bed, Accessible (Mobility Tub)

  • Standard Room, 2 Queen Beds, Accessible (Mobility Tub)

    2 Queen Beds

    Standard Room, 2 Queen Beds, Accessible (Mobility Tub)

  • Standard Room, 1 King Bed, Accessible (Hearing, Roll-In Shower)

    1 King Bed

    Standard Room, 1 King Bed, Accessible (Hearing, Roll-In Shower)

  • Standard Room

    1 Queen Bed / 1 King Bed

    Standard Room

  • Standard Room, 2 Queen Beds, Accessible (Hearing, Accessible Tub)

    2 Queen Beds

    Standard Room, 2 Queen Beds, Accessible (Hearing, Accessible Tub)

  • Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

    2 Queen Beds

    Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

  • Standard Room, 2 Queen Beds

    2 Queen Beds

    Standard Room, 2 Queen Beds

Image of Holiday Inn Franklin - Cool Springs, an IHG Hotel
Image of Holiday Inn Franklin - Cool Springs, an IHG Hotel
Image of Holiday Inn Franklin - Cool Springs, an IHG Hotel
Image of Holiday Inn Franklin - Cool Springs, an IHG Hotel

+33

Image of Holiday Inn Franklin - Cool Springs, an IHG Hotel

Rooms

Property Overview

Why we like it

  • This location is close to shops, restaurants, gas -- pretty much everything
  • Value-priced nightly rates make this in an incredible option for the budget-minded
  • Complimentary breakfast served every morning certainly helps trim the restaurant expenditures
  • Free parking is offered for all guests, another cost-saving feature
  • WiFi, included in your rate, is reliable and speedy

What do you need to know

  • Friendly staff know how to treat customers so they'll want to return
  • You can depend on clean rooms—especially bathrooms
  • Quiet at all hours of the day and night, noise won’t cut in on your sleep
  • Evenings come with fresh baked cookies down in the lobby
  • The outdoor pool is an ideal place to cool down on a hot afternoon

Amenities

Activities

  • Fitness facilities
  • Outdoor seasonal pool
  • Fitness equipment

Business services

  • 24-hour business center
  • Business center
  • Printer

Property services

  • Dry cleaning/laundry services
  • Laundry facility - coin operated
  • Safe-deposit box at front desk
  • Smoke-free property
  • Pets allowed with a fee
  • Wake-up service
  • Wheelchair accessible

Bathroom

  • Free toiletries
  • Shower/tub combination
  • Towels provided
  • Accessible bathtub
  • Shower
  • Toilet

Bedding and linens

  • Premium bedding
  • Linens provided
  • Sofa bed

Features

  • Desk
  • Roll-in shower
  • Accessible bathroom
  • Bathroom grab bars
  • In-room accessibility
  • Wheelchair accessible

Food and drink

  • Microwave
  • Restaurant
  • Coffeemaker
  • Mini-fridge

Internet access in public areas

  • Free WiFi

Media and electronics

  • HDTV
  • Television

Reviews

4
783
Reviews

The Holiday Inn Franklin - Cool Springs consistently receives positive feedback for its friendly and helpful staff, particularly Omar and Kendle, who are praised for their warm greetings and assistance. Guests appreciate the convenient location near restaurants and amenities, and the cleanliness of the rooms. However, concerns regarding inconsistent hot water, potential insect issues, and occasional service delays have been raised.

Friendly StaffConvenient LocationClean RoomsExcellent Service from Omar & Kendle
cleanliness3.5
location4
value3.2
service4
amenities3
K
Katey Osz
about 2 months ago

My husband and I were passing through and booked at this hotel last minute. For the price, it was an amazing stay! The hotel was quiet, clean, and the staff were friendly. We, specifically, wanted to shoutout Omar for being so kind at the front desk during our stay. We both enjoyed the breakfast, as it was well stocked and had variety. We slept well, felt safe, and there was quite a few well-known stores/food nearby. I would recommend this hotel and would stay again!

T
Tommy
2 months ago

Great location with many restaurants and businesses within easy walking distance on actual sidewalks. Front desk staff were professional and efficient. Fitness room was clean and suitable for basic cardio and some calisthenics, though not for more than a couple of people at a time. Room was clean and comfortable with some signs of wear. Shower had plenty of pressure and hot water, though it felt narrow and sloped inwards. The breakfast bar is an addon, but it is a great deal for the price and convenience.

V
Van Gorder
3 months ago

This hotel is in its 'second owner faze' and showing light wear, but clean. I have generally had very good experiences staying here, but a few things bothered me this time. Scrambled eggs are not supposed to be runny, the bathtub should not be a slip hazard when remodeled, the heat control for the hot water shouldn't change mid shower, and the hair dryer should not be coated with caked-on hair spray. On the bright side; the location is great, the rooms are clean and the coffee is hot!

A
A K
4 months ago

The guest check-in experience at this hotel was truly extraordinary and set a remarkable standard for hospitality. From the moment I arrived, I was greeted by OMAR, with genuine warmth and professionalism, creating an immediate sense of comfort and welcome. Omar demonstrated exceptional efficiency while maintaining a personable and attentive approach. The check-in process was seamless and well-organized, completed promptly without feeling rushed. What stood out most was OMAR attention to detail—every aspect of my reservation was handled with care, and any questions I had were answered thoroughly and courteously. Additionally, Omar went above and beyond by offering helpful information about the hotel’s amenities and local attractions, ensuring I felt informed and at ease. Their proactive service and willingness to assist made a lasting impression. Overall, the check-in experience was not only smooth and efficient but also genuinely engaging and thoughtful. It reflected a high level of professionalism and commitment to guest satisfaction, making the start of my stay exceptionally positive. THANKS OMAR! KEEP UP THE OUTSTANDING WORK! YOU ARE SOMEONE ID LOVE TO HAVE ON MY TEAM! Thanks Again, AUSTIN K.

N
Noah Bennett
5 months ago

If you’d like to wonder if you’re staying at the site of a former crime scene, then boy do I have a place for you! This room comes with multiple stains, splatter marks, and blood spots(?). Perfect for anyone interested in a murder mystery!! For a bonus, you might like the faint smell of must and body odor anytime you walk into your room. Highly recommend this to anyone who is looking for an adventurous stay!!

S
Stephanie Peralta
5 months ago

Five stars all the way! The team at Holiday Inn made our group stay truly memorable. Every single staff member we encountered was warm, attentive, and eager to help. It's rare to find a hotel where the hospitality feels so genuine across the board. If you're traveling with a group, look no further — this is the place to stay! ?????

T
Timothy Stinnett
5 months ago

This hotel is the best. I travel to Nashville every week for work. This is where I stay. The folks are super friendly, rooms are clean, and beds are comfy. Also, this hotel is very convenient to the most restaurant populated area of Nashville. Walk or drive to get anything you want or just eat at the bar. Tell them Tim sent you.

S
Sydney Danklef
5 months ago

Hotel serves a purpose and is affordable for a reason. Beds and bathroom were clean but the entire hotel and room had a horrific smell that made it had to sleep comfortably. Mix of mold, musty, urine; and something rotting smell. Very unpleasant. Would not stay again.

S
Samantha Roebuck
6 months ago

My husband, my children, and I have stayed at this hotel a couple of times, and I don't usually write reviews. I want to tell the owner of this hotel that he is very lucky to have this staff. The cleaning staff does an excellent job; the hotel is very clean, and everyone greets us with a big smile. Omar, at the front desk, made sure we left happy. This is a great hotel. The breakfast is delicious, and everything is fresh. Guadalupe (I love that name) made sure there was always food available and served us with a smile, always answering guests' questions. I heard many positive comments about her and the food from people at nearby tables. Unfortunately, I can't say the same about the other girl; she didn't even bother to get up to serve us. I guess she was more focused on chatting with her coworkers (??). There was another girl before who was fantastic. I hope to return to this hotel again and again with my family!

M
Megan Petersen
6 months ago

We have been coming here for years. Front desk employees and managers are great! Rooms are always clean and have couches but dated. Breakfast isn't free but is a good price if you get it when you book your room(s) through IHG and is well worth the $10 a person if you pay full price. Kids eat free I believe. The breakfast service is spotty, most of them don't seem to speak english and seem more intent in their personal conversations with coworkers. It is quick to get to I65 and the best price for commute to Vanderbilt area. Other areas we have stayed are often much more expensive or a lot longer commute during rush hours.

Map

Property Address
1738 Carouthers Pkwy
Brentwood
Property Contact
615-277-8700