Amenities at Holiday Inn Franklin - Cool Springs, an IHG Hotel

Holiday Inn Franklin - Cool Springs, an IHG Hotel offers Fitness facilities, Outdoor seasonal pool, 24-hour business center, Business center, Dry cleaning/laundry services, Laundry facility - coin operated, Safe-deposit box at front desk, Smoke-free property, Free toiletries, Shower/tub combination, Premium bedding, Towels provided, Desk, Roll-in shower, Microwave, Free WiFi, Fitness equipment, Printer, Restaurant, Pets allowed with a fee, Wake-up service, Wheelchair accessible, Accessible bathtub, Shower, Toilet, Linens provided, Sofa bed, Accessible bathroom, Bathroom grab bars, In-room accessibility, Wheelchair accessible, Coffeemaker, Mini-fridge, HDTV, Television.

Location

Holiday Inn Franklin - Cool Springs, an IHG Hotel is located at 1738 Carouthers Pkwy, Brentwood.

Reviews and ratings

Holiday Inn Franklin - Cool Springs, an IHG Hotel has an average rating of 4 out of 5 based on 762 guest reviews. It holds a 3-star Stars rating.

Rooms and accommodations at Holiday Inn Franklin - Cool Springs, an IHG Hotel

  • Suite, 1 King Bed, Non-Smoking

    1 King Bed

    Suite, 1 King Bed, Non-Smoking

  • Standard Room, 1 King Bed, Accessible (Hearing Accessible)

    1 King Bed

    Standard Room, 1 King Bed, Accessible (Hearing Accessible)

  • Suite, 1 King Bed

    1 King Bed

    Suite, 1 King Bed

  • Standard Room, 2 Queen Beds, 350 Sq Ft

    2 Queen Beds

    Standard Room, 2 Queen Beds, 350 Sq Ft

  • Standard Room, 1 King Bed with Sofa bed

    1 King Bed and 1 Double Sofa Bed

    Standard Room, 1 King Bed with Sofa bed

  • Suite, 1 Twin Bed, Accessible (Mobility Roll-In Shower)

    1 Twin Bed

    Suite, 1 Twin Bed, Accessible (Mobility Roll-In Shower)

  • Suite, 1 Twin Bed, Accessible (Hearing Accessible)

    1 Twin Bed

    Suite, 1 Twin Bed, Accessible (Hearing Accessible)

  • Standard Room, 1 King Bed, Accessible (Mobility Tub)

    1 King Bed

    Standard Room, 1 King Bed, Accessible (Mobility Tub)

  • Standard Room, 2 Queen Beds, Accessible (Mobility Tub)

    2 Queen Beds

    Standard Room, 2 Queen Beds, Accessible (Mobility Tub)

  • Standard Room, 1 King Bed, Accessible (Hearing, Roll-In Shower)

    1 King Bed

    Standard Room, 1 King Bed, Accessible (Hearing, Roll-In Shower)

  • Standard Room

    1 Queen Bed / 1 King Bed

    Standard Room

  • Standard Room, 2 Queen Beds, Accessible (Hearing, Accessible Tub)

    2 Queen Beds

    Standard Room, 2 Queen Beds, Accessible (Hearing, Accessible Tub)

  • Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

    2 Queen Beds

    Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

  • Standard Room, 2 Queen Beds

    2 Queen Beds

    Standard Room, 2 Queen Beds

Image of Holiday Inn Franklin - Cool Springs, an IHG Hotel
Image of Holiday Inn Franklin - Cool Springs, an IHG Hotel
Image of Holiday Inn Franklin - Cool Springs, an IHG Hotel
Image of Holiday Inn Franklin - Cool Springs, an IHG Hotel

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Image of Holiday Inn Franklin - Cool Springs, an IHG Hotel

Rooms

Property Overview

Why we like it

  • This location is close to shops, restaurants, gas -- pretty much everything
  • Value-priced nightly rates make this in an incredible option for the budget-minded
  • Complimentary breakfast served every morning certainly helps trim the restaurant expenditures
  • Free parking is offered for all guests, another cost-saving feature
  • WiFi, included in your rate, is reliable and speedy

What do you need to know

  • Friendly staff know how to treat customers so they'll want to return
  • You can depend on clean rooms—especially bathrooms
  • Quiet at all hours of the day and night, noise won’t cut in on your sleep
  • Evenings come with fresh baked cookies down in the lobby
  • The outdoor pool is an ideal place to cool down on a hot afternoon

Amenities

Activities

  • Fitness facilities
  • Outdoor seasonal pool
  • Fitness equipment

Business services

  • 24-hour business center
  • Business center
  • Printer

Property services

  • Dry cleaning/laundry services
  • Laundry facility - coin operated
  • Safe-deposit box at front desk
  • Smoke-free property
  • Pets allowed with a fee
  • Wake-up service
  • Wheelchair accessible

Bathroom

  • Free toiletries
  • Shower/tub combination
  • Towels provided
  • Accessible bathtub
  • Shower
  • Toilet

Bedding and linens

  • Premium bedding
  • Linens provided
  • Sofa bed

Features

  • Desk
  • Roll-in shower
  • Accessible bathroom
  • Bathroom grab bars
  • In-room accessibility
  • Wheelchair accessible

Food and drink

  • Microwave
  • Restaurant
  • Coffeemaker
  • Mini-fridge

Internet access in public areas

  • Free WiFi

Media and electronics

  • HDTV
  • Television

Reviews

4
762
Reviews

Holiday Inn Franklin - Cool Springs is highly praised for its exceptional staff and convenient location near Nashville, particularly for Vanderbilt University patients. However, frequent grievances regarding housekeeping standards include issues with dirty rooms, insects, and problematic plumbing, such as a lack of hot water. The breakfast service is a mixed bag; while guests appreciate the food quality, inconsistent staffing and tablet failures often lead to poor service.

Exceptional and friendly staffConvenient location near Vanderbilt and Nashville restaurantsComfortable beds and high-quality linensClean rooms and fresh breakfast selection
cleanliness2.5
location4
value3.8
service4.2
amenities3
N
Noah Bennett
3 months ago

If you’d like to wonder if you’re staying at the site of a former crime scene, then boy do I have a place for you! This room comes with multiple stains, splatter marks, and blood spots(?). Perfect for anyone interested in a murder mystery!! For a bonus, you might like the faint smell of must and body odor anytime you walk into your room. Highly recommend this to anyone who is looking for an adventurous stay!!

S
Stephanie Peralta
3 months ago

Five stars all the way! The team at Holiday Inn made our group stay truly memorable. Every single staff member we encountered was warm, attentive, and eager to help. It's rare to find a hotel where the hospitality feels so genuine across the board. If you're traveling with a group, look no further — this is the place to stay! ?????

T
Timothy Stinnett
3 months ago

This hotel is the best. I travel to Nashville every week for work. This is where I stay. The folks are super friendly, rooms are clean, and beds are comfy. Also, this hotel is very convenient to the most restaurant populated area of Nashville. Walk or drive to get anything you want or just eat at the bar. Tell them Tim sent you.

S
Sydney Danklef
3 months ago

Hotel serves a purpose and is affordable for a reason. Beds and bathroom were clean but the entire hotel and room had a horrific smell that made it had to sleep comfortably. Mix of mold, musty, urine; and something rotting smell. Very unpleasant. Would not stay again.

S
Samantha Roebuck
4 months ago

My husband, my children, and I have stayed at this hotel a couple of times, and I don't usually write reviews. I want to tell the owner of this hotel that he is very lucky to have this staff. The cleaning staff does an excellent job; the hotel is very clean, and everyone greets us with a big smile. Omar, at the front desk, made sure we left happy. This is a great hotel. The breakfast is delicious, and everything is fresh. Guadalupe (I love that name) made sure there was always food available and served us with a smile, always answering guests' questions. I heard many positive comments about her and the food from people at nearby tables. Unfortunately, I can't say the same about the other girl; she didn't even bother to get up to serve us. I guess she was more focused on chatting with her coworkers (??). There was another girl before who was fantastic. I hope to return to this hotel again and again with my family!

M
Megan Petersen
4 months ago

We have been coming here for years. Front desk employees and managers are great! Rooms are always clean and have couches but dated. Breakfast isn't free but is a good price if you get it when you book your room(s) through IHG and is well worth the $10 a person if you pay full price. Kids eat free I believe. The breakfast service is spotty, most of them don't seem to speak english and seem more intent in their personal conversations with coworkers. It is quick to get to I65 and the best price for commute to Vanderbilt area. Other areas we have stayed are often much more expensive or a lot longer commute during rush hours.

N
Natalie McKittrick
5 months ago

Excellent trip so far. But I am periodically smelling a **strong** fragrance. I think housekeeping is using something to make the hall or rooms smell good? It doesn't smell like cleaner. It's way too strong to be in my room. I have issues with migraines, and I also don't like breathing artificial chemicals. Please and thanks ?

K
Kristin Lee
6 months ago

I haven’t even unpacked yet, just got to the room and wanted to take a minute before time gets away from me to acknowledge Shravs (sp?) at the front desk. Greeted with a smile, and a warm hello. We stay in A LOT of hotels and the first impression at the desk during check-in can set the tone. I asked if it was possible that there was a walk in shower available because my husband had his hips replaced, and she was very accommodating. This time we are only here for 1 night, but will stay here again when we need to return (our dentist is here and we live 4 hours away). This isn’t our first stay here, but it’s been awhile- I remember the breakfast being very good, and the rooms being clean. I’m not disappointed, it’s as remembered

C
Chikki
6 months ago

A girl (i don't exactly remember her name) Shravs may be and she was amazing during my stay! She greeted me warmly at check-in and handled everything quickly and professionally. Even though it was busy, she was patient and helpful, making sure I got exactly what I needed. Her positive attitude truly made my stay better. It’s small things like this that make a hotel stay feel comfortable.

V
Veronica Berger
7 months ago

Pretty decent hotel. Bed was comfy, room was clean, nice staff. The room coffee for the Keurig could be better but the coffee downstairs is good. We just came for the night for a concert in Nashville. The area is really pretty and clean and quiet.

Map

Property Address
1738 Carouthers Pkwy
Brentwood
Property Contact
615-277-8700